Adrien Dooremont

Customer Strategy Expert

Customer Strategy - Customer Analytics - Operating Model Design - Business Process Improvement - Change Management

What do I enjoy? Solving complex problems. Whether it's facilitating strategic choices, optimising operational models, or above all, understanding and acting on human motivators., I love puzzles. 

During my years of improving business models and retail processes, I discovered my passion for the customer experience. My vision? A remarkable customer experience means focusing first and foremost on operational excellence. Because it’s well-structured processes and the rigour with which teams apply them that create the necessary mental space to dedicate ourselves fully to the customer.  

On every project, I get involved as if your company were my own, as if your colleagues and customers were mine: by setting the bar high for our collective results and ensuring the team's involvement and success.