Are you making promises that you fail to keep?
Salespeople want, or even need, to close the deal. So they make promises. Production or service teams splutter to realize them. But they don't succeed. Or at least not consistently. Then customers lose trust. Not to mention the time they demand when something goes wrong next time.
Onestone helps you determine which crisp promises to make. And when and how production delivers on them.
Together, we implement the most efficient work process and the right KPI's.
The result? Everyone in the chain works together in function of the customer. And thus in function of your business results.
Read about it in this case
Telenet Business
Converting strategic choices into much talked about customer experience
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